1. Introduction

This Privacy Policy outlines how RT Cares (“we,” “our,” or “us”) collects, uses, protects, and discloses information gathered through our website and during the provision of our home care services. We are deeply committed to protecting the privacy, confidentiality, and security of your information.

2. Information We Collect

We may collect the following categories of information:

• Personally Identifiable Information (PII): Name, address, phone number, email address, and demographic details collected via contact forms, service inquiries, or registration.
• Sensitive Personal Information (SPI) / Protected Health Information (PHI): Information related to the client’s past, present, or future physical / mental health condition, medical history, care needs, care plan details, and financial / billing information.
• Technical Data: IP address, browser type, device information, usage data (pages viewed, time spent), and information collected via cookies and similar technologies.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve the personalized care services you request.
• To process payments and manage billing for services rendered.
• To communicate with you regarding care plans, scheduling, updates, and service-related issues.
• To respond to your inquiries, requests, and provide customer support.
• For internal operational purposes, such as quality assurance, compliance with legal obligations, and improving staff performance.
• To send you promotional or marketing materials about our services, only where we have your explicit consent (with an easy opt-out mechanism).

4. Disclosure of Your Information

We do not sell or rent your personal information. We may share your information only in the following limited circumstances:

• With Your Consent: We will obtain your explicit authorization before disclosing any health information for purposes outside of treatment, payment, and healthcare operations.
• Service Providers: With trusted third-party partners who assist us in operating our website or providing services (e.g., IT support, payment processors), under strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or government authority (e.g., for public health activities, law enforcement).
• Healthcare Operations: With medical professionals (doctors, hospitals) directly involved in the client’s care to ensure continuity and quality of service.

5. Data Security

We employ industry-standard security measures, including encryption, firewalls, and secure access protocols, to protect your personal and health information from unauthorized access, disclosure, alteration, and destruction.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us, subject to legal and operational restrictions.